Terms of service
Last updated: November 5, 2026
1. Who we are
The ZOOMI online store at catchzoomi.com is operated by NovaReach LLC, a Delaware limited liability company, 8 The Green, Suite B, Dover, DE 19901, USA (EIN 35-2900848). Email: support@catchzoomi.com. "We", "us" and "our" mean NovaReach LLC.
2. Scope
2.1 These Terms apply to all orders placed through catchzoomi.com. We do not accept any conflicting terms of the customer.
2.2 A "consumer" is a natural person buying mainly for purposes outside their trade, business or profession.
3. Eligibility
You must be at least 18 years old (or the age of majority where you live) to place an order. We ship to the countries available at checkout.
4. Ordering and contract formation
4.1 Product listings on our website are not binding offers but an invitation to order.
4.2 Add products to your cart, go to checkout, enter your details and choose shipping and payment. Before submitting, you can review and correct all entries. By clicking the order button you make a binding offer to buy.
4.3 We send an automatic email confirming receipt of your order; this is not yet acceptance. The contract is formed when we confirm acceptance by email or ship the goods.
4.4 Please make sure your email address is correct and that our emails are not blocked by spam filters.
4.5 The contract language is English. We email you your order details and these Terms after your order. Translations are for convenience; where mandatory law requires otherwise, the version in your language applies.
5. Prices and payment
5.1 Prices and shipping costs are as shown at checkout, in the currency displayed.
5.2 We accept the payment methods shown at checkout, currently credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. Payment is due when you place your order.
6. Shipping and delivery
6.1 Orders are shipped worldwide from our fulfilment partner's warehouses. Delivery usually takes 5–8 business days after dispatch. Delivery times are estimates.
6.2 You receive a tracking number by email once your order ships.
6.3 If a parcel is lost or arrives damaged, contact us and we will reship or refund it free of charge.
6.4 For consumers, risk of loss passes to you on delivery.
7. Right of withdrawal (EU/UK consumers)
7.1 Consumers in the EU and UK have a statutory right to withdraw from the contract within 14 days without giving a reason. We voluntarily extend this period to 30 days from the day you (or a person you name, not the carrier) receive the goods.
7.2 To withdraw, send a clear statement to support@catchzoomi.com. You may use the model form on our Cancellation page.
7.3 Details, including how to return the goods and how refunds work, are set out on our Cancellation page. This right applies regardless of the governing law in section 14.
8. Happy Dog Guarantee (30 days)
8.1 If your dog doesn't enjoy ZOOMI, you can return it within 30 days of delivery for a full refund of the purchase price.
8.2 To use the guarantee, email support@catchzoomi.com with your order number first. Then return the product to the sender address shown on the shipping label ("return to sender"). Please do not send returns without contacting us.
8.3 We refund within 14 days of receiving the return or proof of shipment, using your original payment method.
8.4 This guarantee is in addition to, and does not affect, your statutory rights.
9. Warranty
9.1 Your statutory rights apply. Consumers in the EU and UK benefit from the legal guarantee of conformity (in the EU generally 2 years from delivery).
9.2 Please check your delivery for transport damage and report it to us as soon as possible. Not doing so does not affect your statutory rights.
9.3 To the extent permitted by law, we give no warranties beyond those stated in these Terms.
10. Product safety
10.1 ZOOMI is a self-moving dog toy with a rechargeable lithium-ion battery charged via USB. Read the included instructions before use.
10.2 Always supervise your dog during play. ZOOMI is not a chew toy. Remove it if it is damaged, cracked or if parts come loose, as small parts may be a choking hazard.
10.3 Charge only with a suitable USB power source, under supervision, away from heat, water and flammable materials. Do not use a damaged or swollen battery.
10.4 Keep away from small children. Dispose of electronic devices and batteries separately according to local rules, not with household waste.
11. Limitation of liability
11.1 To the extent permitted by law, our total liability arising from an order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses.
11.2 Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for intentional or grossly negligent conduct, under product liability law, or any other liability that cannot be limited or excluded under mandatory law, including your rights as a consumer.
12. Payment disputes
If there is a problem with your order, please contact support@catchzoomi.com before opening a chargeback or payment dispute. We respond within 24 hours and resolve most issues quickly. Your rights with your bank or payment provider are not affected.
13. Intellectual property
All content on catchzoomi.com, including the ZOOMI name, logos, texts, images and videos, is owned by or licensed to NovaReach LLC and may not be used without our written permission.
14. Governing law
14.1 These Terms and any contract with us are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
14.2 If you are a consumer living outside the USA, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence (e.g. Art. 6 Rome I Regulation in the EU).
15. Jurisdiction and dispute resolution
15.1 For business customers, the courts of the State of Delaware have exclusive jurisdiction.
15.2 Consumers may bring proceedings in the courts of their country of residence or in Delaware, and may only be sued in the courts of their country of residence.
15.3 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
16. Privacy
We process personal data as described in our Privacy Policy.
17. Force majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, such as carrier or customs delays, natural disasters, strikes or pandemics. Your statutory rights remain unaffected.
18. Changes to these Terms
We may update these Terms from time to time. The version in force when you place your order applies to that order.
19. Severability
If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in effect.
20. Contact
NovaReach LLC, 8 The Green, Suite B, Dover, DE 19901, USA
Email: support@catchzoomi.com